State of New Mexico Quality Assurance Specialist (HSD/CSED #9192) in Albuquerque, New Mexico

Quality Assurance Specialist (HSD/CSED #9192)



Quality Assurance Specialist (HSD/CSED #9192)


$35,380.80 - $61,568.00 Annually


Albuquerque, NM

Job Type

Permanent Position


Human Services Department

Job Number



5/21/2018 11:59 PM Mountain

  • Description

  • Benefits

  • Questions

Job Description

NEOGOV is currently working on a system update for applicants who use screen readers. If you are applying with a screen reader and need assistance, please contact Andrea Rivera-Smith @ 505-695-5606.


Attached resumes will not be reviewed or considered. You are required to include your work experience in the Work Experience section of your application. If you have previously included work history on a resume you must transfer your work history into the Work Experience section prior to submitting your application. For more information please visit our website: Employment with the State of New Mexico

Purpose of Position:

This position will review assistance cases and provide verification of performance appraisals with regard to Federal and State mandates. The HSD Quality Assurance Specialist provides oversight of case management and determinations and acts as the oversight link between public assistance field offices and Federal Government mandates. This position is accountable for monitoring a representative sample of cases, conducting client interviews and investigations, documenting findings, and providing justification of decisions.


This position is a Pay Band 70.

Classification Description

HSD Quality Assurance Specialist

Minimum Qualifications

High School Diploma or Equivalency and five (5) years of experience as a Family Assistance Analyst, Income Support Specialist, Child Support Legal Assistant and/or Child Support Enforcement Case Worker.

Employment Requirements:

Must possess and maintain a valid Driver's License.

Statutory Requirements:


Supplemental Information


Do you know what Total Compensation is?

Working Conditions:

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some lifting up to 25 pounds. Extensive statewide travel with some overnight stays is required.

Conditions of Employment:

Working Conditions for individual positions in this classification will vary based on each agency's utilization, essential functions, and the recruitment needs at the time a vacancy is posted. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Default FLSA Status:

Non-Exempt. FLSA status may be determined to be different at the agency level based on the agency's utilization of the position.

Bargaining Unit:

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

Agency Contact Information:

Patrick Baca, (505) 476-9445.

Link to Agency:

Applicant Help/How to Apply:



Risk Management Division Employee Benefits

The State’s General Services Department Risk Management Division, Employee Benefits Bureau (EBB), is responsible for the procurement and oversight of employee benefits - including Medical, Pharmacy, Dental, Vision, Short & Long Term Disability, and Life Insurance. EBB insures approximately 68,000 State of New Mexico and Local Public Body employees and family members. The State’s Group Benefits Plan also offers COBRA, Flexible Spending Account Programs, and an Employee Assistance Program (EAP).

Erisa Administrative Services, Inc. (Erisa) is the State’s Third Party Administrator. They provide benefits administration to all plan participants, and offer knowledgeable staff to answer your questions. To learn more Benefit Information

In addition to the benefits listed above, the State of New Mexico Offers a retirement plan and a medical program for retirees. For more information regarding the State of New Mexico's plans you can visit the following websites:

Public Employees Retirement Association of New Mexico Website

New Mexico Retiree Health Care Authority


Please indicate the highest level of education you have completed.

If you have responded that you have an education higher than a high school diploma or GED, you must attach a copy of your official/unofficial transcript(s) that clearly state the type of degree and date awarded/conferred, institution name, applicant name and is in a format that cannot be modified (edited). Your application WILL NOT be considered for further review if you have failed to provide this information.

  • Eighth Grade

  • Tenth Grade

  • High School Diploma or GED

  • Associates Degree or Technical/Vocational Certificate

  • Bachelors

  • Masters

  • Juris Doctorate

  • Ph.D. / PsyD / Ed.D. / M.D. / D.O. / Doctorate


*How many years of experience do you have RELATED to the PURPOSE of this position?

Please note that the purpose of this position is an extension of the minimum qualifications. Please review both the purpose of position and minimum qualifications before responding to this question.

If you worked a part-time position (less than 40 hours a week) please be aware that your experience for this time period will be pro-rated. Additionally, if you have work experience that overlaps, you will only be credited for a maximum of 40 hours per week for that time period. Please note, that only related work experience will be considered.

  • None

  • 3 months of experience

  • 6 months of experience

  • 1 year of experience

  • 2 years of experience

  • 3 years of experience

  • 4 years of experience

  • 5 years of experience

  • 6 years of experience

  • 7 years of experience

  • 8 years of experience

  • 9 years of experience

  • 10 years of experience


Do you possess a valid New Mexico Driver's License?

  • Yes

  • No

  • Not Applicable



Do you have three (3) years of child support program experience?

  • yes

  • no



Do you have two (2) years of experience using the New Mexico Human Services Department Child Support Enforcement automated case management System (CSES)?

  • yes

  • no



Have you planned and carried out full field investigations?

  • Yes

  • No



Have you evaluated adherence to state and federal standards regarding caseworkers' decisions that lead to positive or negative results for clients and/or the Department and federal sanctions?

  • Yes

  • No



Have you recorded additional or contradictory findings?

  • Yes

  • No



Have you prepared findings on detailed federal forms, worksheets and multiple computer information systems?

  • Yes

  • No



Do you have experience submitting case findings and offering suggestions for corrective action to management?

  • Yes

  • No



Have you participated in establishing standards and methods for conducting field investigations, including developing reporting procedures, field investigation reference guides, reporting forms and templates, and methods of accountability?

  • Yes

  • No



Do you have experience compiling data and analyzing findings to determine problem areas in the application of state and federal prescribed standards, policies and procedures?

  • Yes

  • No


I understand that I must attach transcripts if I have certified that I have an education higher than a High School Diploma or GED, which include the date and type of degree awarded, institution name, applicant name and is in a format that cannot be modified (edited).

PLEASE NOTE: Attachments are NOT automatically attached to your application. You will need to select which documents to attach to each application. (The last 15 attachments uploaded are available for selection).

I understand that my response to the experience question will be confirmed. I have included my related work experience in the Work Experience Section of my application.

I understand that l must complete the Certificates and Licenses section of my application or attach proof of this license/certificate to my application if this position has a statutory requirement.

I understand that my application will not be further considered if I fail to provide this required information and documentation at the time my application is submitted.

  • I understand

    Required Question


State of New Mexico


2600 Cerrillos Road

Santa Fe, New Mexico, 87505