NANA Regional Corporation IT Support Specialist in Albuquerque, New Mexico

IT Support Specialist


TKC Global is a technology solutions, program management and support company that collaborates with technology partners and the Federal Government to deliver IT, management, staffing, recruiting, contracting and logistics services. TKC Global utilizes an innovative approach that ensures faster time-to-benefit and maximizes clients' return on investment.


The individual will work on a team responsible for providing a variety of network and technical support Information Technology (IT) services located at the U.S. Department of the Interior.This individual will be responsible for end-user desktop support (troubleshooting hardware, software, network connectivity, permissions, etc.). In addition the individual will need to be knowledgeable of requirements for ensuring STIG compliance, implementation/deployment of patches and software installations, etc. Individual will also be responsible for assisting with Continuity of Operations procedures with regards to supporting COOP plans and the testing/validation of those plans. Other responsibilities may include providing mobility support, performing system backups, and providing additional Accounting Reconciliation Tool (ART) and Document and Request Tracking (DaRT) management, development, and production support.



  • Minimum of five years computer desktop and network support experience required

  • Must have proven knowledge and experience in standalone and network related hardware, software, and peripherals

  • Must have knowledge of Data at Rest, BigFix, Remedy, ServiceNow, BomGar, Continuity of Operations, Operating System Image appliance, Window, IOS, Linus

  • Education: Associate's Degree in Computer Science, Information Systems, or Engineering (specialized help desk experience of six (6) years may be considered as equivalent qualification in lieu of an Associate‚Äôs Degree)


  • Certifications: A certification , Network certification or higher level certifications (CISSP, CCNA, etc.) - PLUS

  • Vendor training/certifications in Microsoft and Cisco a plus

Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Job: Information Technology

Primary Location: US-NM-Albuquerque

Schedule: Full-time

Shift: Day Job

Req ID: GLO00470