SMG Guest Services Representative in Albuquerque, New Mexico

SUMMARY  Responsible for patrolling all area of property and parking lots; ensures safety for all guests, employees and contract labor; secures doors and property during move in/out of trade shows, conventions and events. Assists and directs guests with requested information as needed regarding daily events. ESSENTIAL DUTIES AND RESPONSIBILITIES  Secures property  Locks and unlocks facility doors  Conducts routine property walks.  Responds to an emergency situation.  Interacts with the public and all levels of personnel  Secures the safety of all individuals on the premises  Appropriately deals with "unruly" people.  Works independently, and judges and assesses situation for immediate response  Assists in providing information using the event daily schedule.  Assists in opening doors, lighting facility for tours  Responsible for investigating incidents, taking photographs of vandalism, thefts, graffiti, etc. QUALIFICATIONS  Ability to work with minimal supervision  Strong customer service skills  Good written and verbal skills  Ability to interact with all levels of personnel

EDUCATION AND WORK EXPERIENCE  High School Diploma or G.E.D.; some college preferred  6 months to 1-year security experience, preferably in a hospitality environment  Some computer knowledge  Valid driver's license required PHYSICAL DEMANDS  Must be able to hear and speak to use two-way radio and ear jack.  Must be able to maneuver around the facility, walking and standing up to 8-10 hours daily.  Must be able to lift 25-50 lbs. WORKING ENVIRONMENT/CONDITIONS  The employee may be required to work indoor and outdoors as required by events.  This position may be subjected to adverse conditions including contact from hostile people. HOURS OF WORK AND TRAVEL REQUIREMENTS  Ability to work irregular hours including night, weekends and holidays

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled