Centene Corporation Director, Customer Service in Albuquerque, New Mexico

ProfessionalPosition Purpose: Direct department and staff through effective planning, hiring, performance management, coaching and career development to meet goals and objectivesAssist in the formulation and development of strategies and oversee the planning and implementation of major projects, processes and technologiesDevelop and implement performance standards for customer service function(s) and audit outcomesPrepare annual budgets/forecasts for all areas of responsibility (or significantly assist in the process), analyze results, and ensure that all areas of responsibility meet budgeted expectations; identify and report significant variances to management as appropriateEnsure compliance with applicable policies, procedures, processes, outcomes, contractual agreements and State and Federal regulationsEstablish and implement best practices and standard operating proceduresManage relationships with key vendors and/or internal and external constituencies in support of the Company’s strategic goals and objectives

TITLE: Director, Customer Service

LOCATION: Albuquerque, New Mexico

REQNUMBER: 1092042

COMPANY: Customer Service

POSITION TYPE: Professional