Sandia National Laboratories Communications Technologist (Experienced) in Albuquerque, New Mexico

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Job Summary

Installs, modifies, tests, and services internal and in-house data communications network equipment and related systems, audiovisual systems, and video production systems. Assists in recommending improvements and developing technical standards.

Primary Job Duties

Supports the installation of local and remote data and voice communications equipment, such as terminals, modems, videoconferencing units, concentrators, minicomputers, facsimiles, and pagers. Ensures that all hardware and software, including network control programs, satisfies communications needs. Prepares appropriate network documentation, including operational instructions. Liaises with outside vendors and orders circuits and equipment, as required. May develop recommendations for the combined usage of data processing and telephone system hardware and software.

Job Specification

Monitor, troubleshoot and set up unclassified and classified bridge calls and resolve issues as they arise.

Monitor and troubleshoot customer videoconference meetings.

Provide before and after working hour videoconference support.

Assist users on using videoconferencing systems before and during event.

Communicate with other bridge operations centers for multipoint calls outside of Sandia.

Use the Sandia Ticketing System to open, track and resolve assigned setup and trouble tickets.

Train customers on use of videoconference equipment.

Test assigned videoconferencing rooms on reoccurring schedule and report results.

Troubleshoot and provide maintenance and support to diagnose and isolate problem to a specific system,

piece of equipment or component and then make necessary arrangements for resolution.

Maintain, test and ensure videoconference rooms meet security plans.

Lead videoconference related projects.

Knowledge, Skills, and Abilities

Knowledge of specific modems, test equipment, and terminal configurations. May have experience working with broadcast quality projection, presentation, and video production equipment, including multichannel audio mixers, audio equalizers, multimedia and multiscreen presentations, and various video recording and playback formats. Interacts with customers for in-house communication events. Makes recommendations to purchase hardware and software and coordinates and performs installation. May require technical expertise in troubleshooting, installing, and integrating video and audio for live production, post-production, and projection systems. Demonstrated ability to work effectively with team members and independently with minimal supervision.

Required:

Requires high school diploma plus three or more years of directly related experience; or equivalent combination of education and experience.

Experience with IT customer service.

Experience troubleshooting technical issues.

Ability to obtain DOE Q security clearance.

Desired:

DOE Q Clearance

Technical understanding of videoconferencing components.

Experience in videoconference system support with emphasis on multipoint bridge services for audio and videoconferencing in a multi-vendor environment.

Bachelors Degree

Technical experience troubleshooting, installing and integrating video and audio for videoconferencing.

Experience with LAN/WAN technologies.

Strong customer service background.

Ability to operate under high pressure situations while resolving real-time problems.

Department Description:

The Videoconference & Collaborative Technologies (VACT) team provide consulting, videoconference and collaboration support to deliver a reliable interactive communication capability that enables Sandians to effectively share ideas, concepts and information. These services include: videoconference event coordination and live event set-up assistance, conference room equipment maintenance and management, conference room design and integration, & collaborative environments development.

About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

  • Challenging work withamazingimpact that contributes to security, peace, and freedom worldwide
  • Extraordinary co-workers
  • Some of the best tools, equipment, and research facilities in the world
  • Career advancement and enrichment opportunities
  • Flexible schedules, generous vacations,strongmedical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov

*These benefits vary by job classification.

Security Clearance:

Position requires a Department of Energy (DOE) granted Q-level security clearance.

Sandia is required by DOE directive to conduct a pre-employment drug testing, and a pre-employment background review that includes personal reference checks, law enforcement record and credit checks, and employment and education verifications. Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, rendering the inability to perform the duties assigned and resulting in termination of employment.

EEO Statement:

Equal opportunity employer/Disability/Vet/GLBT