SMG Banquet Server in Albuquerque, New Mexico

POSITION SUMMARY:

This position is responsible for providing a high-quality catering service for banquets and receptions and to achieve customer satisfaction and retention.

POSITION RESPONSIBILITIES:

Be at work and in proper uniform according to the scheduled time.

Follow instructions for each event as given by the Catering Manager and/or Banquet Captain.

Assist with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.

Assist with preparing garnishes, beverages, condiments, and bread.

Assist with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.

Assist with preparation and set-up of event room when necessary.

Prepare tables with place settings as instructed by the Catering Manager and/or Banquet Captain.

Attend pre-function meeting for briefing of event details.

Provide friendly and courteous customer service at all times.

Remain at assigned station and perform duties as assigned according to each event.

Report any customer concerns and/or complaints to Banquet Captain or Catering Manager.

Breakdown tables and banquet equipment after each event.

Clean and return serving pieces to the proper storage area.

Adhere to strict grooming standards and policies of the company.

Perform other duties as assigned and deemed necessary.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Knowledge of catering services and terminology

Strong guest services skills

Ability to get along well with others

Ability to receive and carry out instructions in a timely manner

Education and/or Experience

Minimum of one (1) year of work experience in service-oriented environment.

Must have the ability to follow directions and effectively perform the work.

Must have a pleasant personality and a neat appearance.

Must speak and understand English well enough to converse with customers, supervisors, and employees.

Skills and Abilities

Positive, customer service oriented attitude at all times.

Strong knowledge of sanitary practices.

Maintains proper grooming and dress code standards.

Work ethic encourages strong urgency and quality in a team environment.

Ability to work with other staff members in the facility.

Ability to undertake and complete multiple tasks.

Attention to detail.

Other Qualifications

Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position requires stooping and lifting. Must be able to lift and/or move up to 50 lbs.

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled